TAP is a program that allows you to ride seamlessly across Los Angeles County.
A TAP card is a durable plastic card with a smart chip designed to make your transit experience simple and secure. Load your TAP card electronically with regional and local transit passes, Stored Value (cash amount) or transfers. Then tap your card on the TAP target each time you board a bus or train and the farebox, validator or turnstile will deduct the correct fare.
TAP is a convenient, secure way to travel throughout Los Angeles County. Benefits of TAP include:
There are many ways to purchase a TAP card:
TAP cards are currently accepted on the following partner transit agencies:
Your TAP card can hold Stored Value, as well as passes and transfers for many transit agencies in the Los Angeles area.
Report a lost or stolen TAP card by calling 866.TAPTOGO (866.827.8646). Or go to taptogo.net, sign in to your account, click 'My TAP cards' and click 'Report Lost or Stolen Card.'
If your card is registered for Balance Protection*, you may request a replacement card. Your remaining balance will be restored and the replacement card will be mailed to you. A $5 administrative fee applies when the replacement card is requested.
* If you purchased your TAP card online at taptogo.net or by phone, or if you have a Reduced Fare TAP card, your card's balance is automatically protected.
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No, your TAP card is not transferable. Each rider must have his or her own TAP card.
The terms and conditions are listed in the Cardholder Agreement. Your first use of the TAP card signifies your acceptance of this agreement.
If you would like to become a TAP vendor, please contact us to schedule an appointment with a TAP service representative.
Email:customerservice@taptogo.net
Phone: 866.TAPTOGO (866-827-8646)
Hours: Monday - Friday, 8:00am to 4:30pm
Regular TAP cards expire after ten years. Reduced Fare TAP card expiration dates vary, depending on the type of card. Check your card's expiration date at taptogo.net, at a TAP Vending Machine or at a TAP Vendor location.
It's easy. Simply tap your card on the TAP target of the bus farebox/validator or station turnstile/validator. The validator will “beep” and display a confirmation that your card is valid. You are now free to board the bus or train.
Yes. When you change Metro Rail lines, you are required to tap before boarding the next rail line.
No. Your TAP card contains a smart chip and is not affected by your credit cards.
Your TAP card is durable and designed to last 10 years. Treat your card like any other money card. Protect it. Do not bend, puncture or wash it.
You must tap your card on the TAP target any time you ride. Onboard fare inspectors can read your card to confirm that you properly tapped. If you fail to tap the bus or rail validator before boarding, you may be cited for fare evasion. So don't forget to TAP!
Interagency transfers between agencies are exclusively on TAP. You must first load Stored Value on your TAP card to transfer between TAP-participating agencies. Your transfer fare will be calculated automatically and will be valid for 2.5 hours from the first trip of your journey. Not all agencies that are on TAP are participating in these transfers. Visit taptogo.net/transfersontap to find out if your agency is participating in Transfer on 2nd Boarding.
Starting July 15, paper transfers will no longer be distributed. Your transfer will automatically be deducted from your TAP card when you board your second bus or train. Paper transfers may still be issued for internal (Metro-Metro) transfers only. Please contact your local agency to find out if they still use paper transfers.
If you purchased your TAP card online or by phone, or if you have a Reduced Fare card, your card is already registered. If you purchased your card at a TAP vending machine or TAP Vendor location, consider registering your card online at taptogo.net.
Registering your card is free! Benefits include:
To register your card,create or sign in to your TAP account at taptogo.net. Go to My TAP cards, and click Register card.
The following fare products can be loaded on your TAP card:
If you added fare to your card by phone or online, you must use your card within 30 days to activate the fare. If more than 30 days pass before you use the card, the fare will not be activated and you will not be able to use the fare. If this happens, you must call 866-TAPTOGO (866.827-8646) to request the fare be reinstated. In 6 business days, the fare will be available.
Fare that was added at a TAP vending machine or at a TAP vendor is immediately activated. No action within 30 days is required.
Stored Value is a cash amount that you load on your TAP card to pay for single rides, transfers and agency passes. Stored Value is great for travel across multiple transit agencies. The maximum amount of Stored Value you can load on your card is $300.
Autoload is a feature that allows you to set your TAP card to automatically load passes or Stored Value when it's convenient for you. You'll never worry about reloading your card again.
Call 866-TAPTOGO (866-827-8646) for more information or to set up Autoload.
No. Stored Value and EZ transit pass are valid on all TAP participating agencies. However, agency passes vary. Check with your local operator or municipal carrier to ensure you have the appropriate fare loaded.
If your TAP card is lost or stolen, Balance Protection allows you to replace the card and its remaining balance. There is a $5 administrative fee when you request a replacement card.
If you purchased your TAP card online at taptogo.net or by phone, or if you have a Reduced Fare TAP card, your card is automatically enrolled in the Balance Protection Program. To sign up for balance protection, register your card on taptogo.net or by calling 866-TAPTOGO (866-827-8646).
To sign up for Balance Protection, register your card on taptogo.net or call 866-TAPTOGO (866-827-8646). If you purchased your TAP card online at taptogo.net or by phone, or if you have a Reduced Fare TAP card, your balance is already protected.
Autoload is a feature that allows you to set your TAP card to automatically load passes or Stored Value when it's convenient for you. You'll never worry about reloading your card again.
Call 866-TAPTOGO (866-827-8646) for more information or to set up Autoload.
Providing a managed TAP card for your employees is a great benefit. It makes home-to-work transit easy and affordable. And your employees will appreciate traffic-less travel. Read more about the Employer TAP Program. Call 866-TAPTOGO (866-827-8646) or email ab@taptogo.net for more information or to set up a corporate TAP account for your employees.
Seniors* are eligible to receive a Reduced Fare TAP card. To qualify, you must submit a Reduced Fare Application. Please read the instructions carefully and gather all supporting documentation before you begin the application process. You may expect to receive your Reduced Fare TAP card in approximately 20 business days.
If you currently have a Reduced Fare TAP card that will expire in the next 45 days, you may re-apply online at taptogo.net. Gather all supporting documentation before you begin the application process.
* The qualifying age of a Senior may vary with each regional transit agency.
As a person with a disability, you may be eligible to receive a Reduced Fare TAP card. To qualify, you must submit a Reduced Fare Application. Please read the instructions carefully and gather all supporting documentation before you begin the application process. You may expect to receive your Reduced Fare TAP card in approximately 20 business days.
If you currently have a Reduced Fare TAP card that will expire in the next 45 days, you may re-apply online at taptogo.net. Gather all supporting documentation before you begin the application process.
College and vocational students are eligible to receive a Reduced Fare TAP card. Submit a Reduced Fare application online at taptogo.net. Please read the instructions carefully and gather all supporting documentation before you begin the application process. You may expect to receive your Reduced Fare TAP card in approximately 20 business days.
If you currently have a Reduced Fare TAP card that will expire in the next 45 days, you may re-apply online at taptogo.net. Gather all supporting documentation before you begin the application process.
K-12 students are eligible to receive a Reduced Fare TAP card. To qualify, you must submit a Reduced Fare Application. Please read the instructions carefully and gather all supporting documentation before you begin the application process. You may expect to receive your Reduced Fare TAP card in approximately 20 business days.
If you currently have a Reduced Fare TAP card that will expire in the next 45 days, you may re-apply online at taptogo.net. Gather all supporting documentation before you begin the application process.
Hi Micolous,
I have an 'add my transit provider' request. Unlike other requests, you've already done most of the work. I live in Los Angeles, which uses the Transit Access Pass card, also known as TAP. When used with Metrodroid, it is recognized as the Go Card (SEQ), with the correct serial number showing. The card balance and history tabs are sometimes accurate but usually show incorrect data. It would seem that the Go Card and TAP Card share record types, but have varying sectors for where the records go. Using your description of the record types, I was able to correctly extrapolate data from my card scans including tap, top-up, and balance records. The Metrodroid app is able to do this, but it only works on certain transactions.
I created a wiki page similar to your existing ones with information about the TAP card, including the data locations of the card. Unfortunately, a total noob at programming, so I can't offer much help with the actual coding. It seems that this card is pretty similar to the ones you have already added to this app. I am able to provide more data about the card if needed, including actions that the app currently does and does not read correctly. Would implementing this card be hard to accomplish? I
Thanks, Steven